Shipping Policy
SHIPPING OVERVIEW
We provide free shipping for all orders over $30 within the US.
Our products are manufactured and shipped from our warehouses in California, Sydney, Shenzhen, and Vancouver. Where your order will be shipped from depends on the currently available stock and the products ordered. We perform weekly audits of our inventory to ensure our product quality is of the highest standard.
SHIPPING TIMES
US shipping usually arrives within 7–15 business days.
Canada, Australia, EU, and UK orders usually take 8–18 business days to arrive.
For international orders, it can take between 10–18 business days for your product to arrive, depending on where you live.
Please also note that if your purchased item is on pre-order, it may take longer to arrive at your doorstep due to manufacturing delays. Most pre-ordered products will take about 30 business days to ship.
ORDER PROCESSING TIME
Our handling time usually takes about 2 business days, and then the orders are handed over to our shipping partners after they have passed the Quality & Performance Inspection. Our shipping times are dependent on where you live in the world.
The Quality & Performance Inspection consists of a variety of tests conducted on the product to ensure its proper functionality before leaving the facility. Our customer experience is a #1 priority, so undergoing this inspection phase increases customer satisfaction knowing their product is arriving in top condition.
If we are experiencing an extremely high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
In peak periods please allow up to 3 business days for dispatch.
Orders are not shipped or delivered on weekends or holidays.
All international shipping times exclude clearance/customs delays.
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